Petasos Beach Resort & Spa, Small Luxury Hotels of the World

Stayed here July 2023. We waited over 30 minutes to check in despite being the only ones in the lobby. We were given a room with one bed despite booking two and broken air conditioning. We reported it they sent someone to fix it; it didn’t get fixed but they said it was working. It wasn’t. It was blowing hot air. They say they can change our beds to two beds; the maid comes and says no this room can’t be changed. They eventually moved our room but they moved us to a room with no view when our first room had a view. Spent 2 hours on rooms before we even get to the beach which was nice but did not have beachside service as claimed or at least in the two hours we were there no one came to see if we wanted anything. The real fun was with our rides to the airport the next morning. My friend had an early morning flight and mine was a few hours later so they helped us arrange a taxi, confirmed it would be there and said we would pay them not the taxi. Morning comes, my friend is waiting for 15 minutes past the time his ride is supposed to be here, on a tight schedule after another 5 minutes calls himself another taxi. 20 minutes later (nearly an hour after his ride is supposed to be there) they start calling the room telling me his taxi is here and I owe them payment. I tell them no this taxi is 45 minutes late and he had to get to the airport. It’s 5am I am going to sleep until I need to leave. They do not stop calling me. He is literally boarding his flight. Cut to two hours later of not being able to fall back sleep, I arrive to the front desk to ask about my shuttle to the airport. It is not there and they are again asking for payment for my friends ride that never showed up. Eventually someone brings me to the airport. Chaotic experience with the staff. I’ve stayed in other properties in Mykonos with much better experience and price performance.

Such a relaxing space lovely staff and service. Pool area is fantastic with a stunning view over the bay. Excellent breakfast great selection of high quality ingredients. Bus stop just out the front of hotel allows easy access to Mykonos town.

This place is superb! The customer service is second to none and the prices are reasonable for it being a nice resort. Breakfast was delicious and the crew gave us and other guests great service. We didn’t have lunch and dinner as we were exploring the island but the Spa, the pool, our room, the view, and the nearby beaches were phenomenal and as long as life lets us we’ll be back for sure!

This is a wonderful hotel. We have thoroughly enjoyed our experience here. The resort is really lovely with everything you need literally on the door step. Sadly today is our last day and we depart tomorrow late afternoon. Service has been exemplary throughout.The tiny fly in the annoitment has been the inability of reception to confirm whether we can arrange a late checkout. As we have a late afternoon departure it would have been so nice to know today that a late checkout was possible as we could have relaxed this afternoon and enjoyed some time round the pool rather than packing. But despite many enquiries reception remain insistent that they can not check with housekeeping until the morning. Which will be too late..as we have booked (expensive) spa treatments in the hotel spa for the morning so not allowing time and flexibility to pack tomorrow if late check out is not available. It seems strange in a luxury hotel that is more than half empty at the very end of the season that a late checkout could not be confirmed or indeed declined for the morning. And a real shame as every other aspect of the service has been so top notch. So packing it is rather than a final splash in the pool!! But overall a great experience, just marginally let down by intransigent process and rather chilly service from reception!

The staff at this hotel were incredibly welcoming and helpful throughout our stay. Everyone was so friendly! We also enjoyed the astonishing view during the breakfast each morning. The room was something else. Peaceful, with a view of million £ on yachts and Platis Gialos beach.We will definitely return to Petasos soon!